Privacy policy

The protection of your privacy and data is very important to Wollux and we always take it into consideration when conducting our business. In this statement we shall inform you about which data Wollux collects when you visit our website and for what purpose it is used:

Personal data that we process

If you complete on the Wollux website the contact form, the request for a free quote or if you sign in for the newsletter, we will save various information which you have given to us, such as name, e-mail, areas of interest or your company name. We mainly use this information to offer you services or to send you a newsletter. If you agree, we will also use your personal data to send you, by post or e-mail, interesting information about Wollux. You may of course withdraw your consent at any time.

WOLLUX s.a. processes personal details about you because you make use of our services and/or because you have provided them to us yourself. You will find below a summary of the data that we process:

  • First name
  • Surname
  • Company name
  • Type of company
  • E-mail address
  • Telephone number
  • Address details
  • Location data
  • Preferences
  • Data about your surfing behaviour on various websites (for example because this company is part of an advertising network).
  • IP-address
  • Internet browser and device type

Specific and/or sensitive personal data that we process

Our website and/or service does not have the intention to collect data about website visitors younger than 16 years old, unless they have the consent of a parent or guardian. However, we cannot check whether a visitor is over 16 years old. Therefore, we advise parents to be involved in their children's online activities, in order to avoid data about children being collected without parental consent. If you believe that we have collected data about a minor without such consent, please contact us via and we will delete that information.

Why we need data

WOLLUX s.a. processes your personal data for the following purposes:

  • sending our newsletter and/or advertising leaflet;
  • to call you if this is necessary to be able to provide our service;
  • to inform you about changes in our products and services;
  • to be able to offer personalised services.
  • WOLLUX s.a.'s communication partners analyse your behaviour on the website, in order to improve our website and provide a better match between our range of products and services and your preferences.

How long we retain your data

WOLLUX s.a. will not keep your data any longer than is strictly necessary to achieve the purposes for which your data was collected. 

Sharing with others

WOLLUX s.a. only provides data to third parties and only if that is necessary for the performance of our contract with you or to satisfy a statutory obligation. Data is not shared outside the EU.

Mapping your website visit

WOLLUX s.a. uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. On the one hand, <Company name + legal form> uses cookies with a purely technical functionality. These ensure that the website works properly, and can store your preference settings and help us to make the website run properly. We also use them to optimise our website. In addition, we use cookies that track your surfing behaviour, so that we can offer customised content and advertisements. You can opt out of cookies by setting up your Internet browser so that it no longer stores cookies. In addition, you can delete all information that was stored previously via your browser settings.

Inspect, correct or delete data

You are entitled to inspect, correct or delete your personal data. You may send a request for inspection, correction or deletion to <Company e-mail>.  To make sure that the request for inspection was made by you, we ask you to send a copy of your identity card with the request. When you do so, we ask you to black out your passport photo and citizen service number (BSN) on the copy. This is intended to protect your privacy. IPCOM will respond to your request as soon as possible, but in any case within four weeks.


WOLLUX s.a. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unintentional disclosure and unauthorised amendment. If you have the impression that your data is not well secured, or there are indications of misuse, please contact us via <Company e-mail>. It is possible to file a complaint with the Privacy Commission.

This statement may be amended without prior notice, depending on changes in the law. We ask you to check regularly or if the case arises what changes have been made. Changes come into effect once they have been published on this website.

Passing on personal data

Under no circumstances Wollux will pass on your data to third parties or , vice versa, otherwise allow third parties access to your data. Your data will only be used internally by Wollux or by authorized third parties for carrying out advertising or service tasks; however, these third parties may not use this data for their own purposes or pass the information on to others.

Technical data

If you visit our website our web server records the usual technical connection data which will be used anonymously as a basis for compiling statistics on user behavior, so that we can continually improve the user friendliness of our website.


This Privacy Statement is only valid for the website of Wollux and not for other companies whose websites we are linked to.